This Privacy Policy explains how Dede at the Customs House ("we", "us") handles personal data collected through this website and our reservation and gift-voucher services. By using our site you consent to the processing described below.
Information we collect
We collect information you provide directly — such as your name, email address, phone number and booking details when you make a reservation, purchase a voucher, or contact us. We also collect limited technical information (such as device and usage data) through cookies and analytics. See our Cookie Policy for detail.
How we use your information
- To take and manage your reservation, including confirmations and reminders;
- To process and fulfil gift-voucher purchases;
- To respond to your enquiries;
- To understand and improve how our website is used;
- To meet our legal, accounting and compliance obligations.
Third parties
Reservations are handled through ResDiary, and gift vouchers through our voucher provider; payment card details are processed securely by those providers and are not stored by us. We use Google Analytics to understand site usage. These providers process data under their own privacy policies.
Your rights
You have the right to access, correct or request deletion of your personal data, and to object to or restrict certain processing. To make a request, email info@customshousebaltimore.com. We retain information for as long as needed to provide our services and to meet legal obligations.
Contact
For any privacy query, contact us at info@customshousebaltimore.com or 028 48248.